Refund, Amendment and Cancelation Policy

Document Number: MEDI-POL-RACP-001

Effective Date: 10 January 2025

Review Date: June 2026

Version: 1.0

1. Training, Assessment, and Education Services 

At MediTactix, we are committed to providing high-quality training and educational services. Once a consumer or participants has accepted and made payment of any associated or outstanding fee’s or balance a binding contract is created between the student/participant/s and MediTactix Pty Ltd trading as MediTactix. Any alterations, changes, additions, reductions, inability to attend, withdrawal, transfers, etc. must be notified to MediTactix in writing by the student/participant/s.  

Our refund policy for these services is as follows:

Within 10 Days of Course Start: Cancellations made within 7 days of the course start date may incur a cancellation fee of up to 50% of the course fee. This is due to expenses already incurred such as venue, supplies, equipment, etc. incurred by MediTactix upon the participants enrolment and intention to undertake the training course.

Exceptional Circumstances:

2. Event Health and Medical Services

For clients engaging our event health and medical services, please note all Event Health & Medical Services will be outlines in the ‘Service Agreement’ once services have been accepted, please ensure you have read through and accept all terms and conditions within the ‘Service Agreement’ prior to approving the agreement:

Within 14 Days of Event: Cancellations made within 14 days of the event may incur a cancellation fee of up to 50% of the service fee.

Within 48 Hours of Event: Cancellations made within 48 hours of the event may not be eligible for a refund.

Service Modification:

Changes to the scope or timing of services should be communicated as early as possible. We will make reasonable efforts to accommodate modifications, subject to availability and potential adjustment of fees.

3. Retail Products (First Aid Kits, Supplies, AEDs)

Our policy for physical products is as follows:

Change of Mind:

We do not offer refunds or exchanges for change of mind.

4. Shipping Costs for Returns

5. Contact Information

For any questions or to initiate a refund or return, please contact us at:

6. Compliance with Australian Consumer Law

MediTactix adheres to the Australian Consumer Law, ensuring that our goods and services come with guarantees that cannot be excluded. For more information on your rights, please visit the Australian Competition and Consumer Commission (ACCC) website.

 Note: This policy is subject to change without notice. Please refer to our website for the most current version.